FAQS

How can I track my order

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the courier’s website.

How should I care for my jewelry?

To ensure the longevity of your jewelry, we recommend storing it in a dry place, away from direct sunlight. Avoid exposure to chemicals, perfumes, and moisture. Regularly clean your jewelry with a soft cloth.

How can I contact customer service?

You can reach our customer service team by emailing us at punishacreations@gmail.com. We are here to assist you with any questions or concerns you may have.

What is your return policy

We have a no return policy, except in cases of manufacturing defects. If you receive a defective item, please contact us within 2 days of receipt with a video of the parcel opening. We will arrange for a return and replacement as necessary.